About Me & Why I Would Make a Great Addition To Your Team

About Brian R Wilson

I am a dedicated professional who balances my career and family with commitment and passion. My years as a first responder, working in EMS, as a firefighter, and 911 dispatcher have shaped me into someone who thrives under pressure, thinks critically in high-stakes situations, and remains calm when it matters most. My experience in emergency services has instilled in me a deep sense of duty, resilience, and compassion, qualities that guide me in every aspect of my life. Beyond my professional work in IT and public safety, I am a devoted husband and father, always striving to support and protect my family. One my families greatest traditions is our annual Christmas and Halloween displays, where we go all out with decorations to bring joy to our community. Each year, we use these events as an opportunity to give back by hosting charity drives for Sophie’s Circle in New Smyrna, Florida, helping provide food and care for pets in need. I take pride in my strong work ethic, my dedication to growth, and my ability to problem-solve both in my career and at home. Whether I’m resolving complex technical challenges, helping others in moments of crisis, or creating meaningful moments with my loved ones, I lead with integrity, dedication, and heart.

Why I Would Make a Great Addition To Your Team

1. Extensive IT Experience (25+ Years)
I bring a wealth of experience in help desk support, web development, cybersecurity, and IT infrastructure management, making me a versatile asset to any organization.
My expertise spans multiple industries, including corporate IT, small business support, and public safety, demonstrating my adaptability and problem-solving skills.

2. Strong Technical Skills
Help Desk & IT Support: I have experience with Zendesk, Live Agent, Remote Support, Incident Management, and Network Administration, ensuring smooth IT operations and excellent end-user support.
Cybersecurity: I apply my knowledge of malware remediation, vulnerability management, SIEM, HIPAA compliance, and security auditing to strengthen an organization’s cybersecurity posture.
Web Development & Scripting: I am proficient in HTML, CSS, Java, WordPress, Python, PowerShell, and database management, allowing me to create, maintain, and optimize digital platforms.
Networking & Cloud Security: I have strong skills in TCP/IP, DNS, DHCP, VPN, firewalls, and cloud security, ensuring a reliable IT environment.

3. Leadership & Management Experience
As a General Manager and IT Lead, I successfully manage IT infrastructure, cybersecurity, and POS system rollouts, driving profit increases and operational efficiency.
My experience as a Dispatch Manager handling high-pressure, high-volume call centers proves my ability to lead teams, optimize processes, and maintain system uptime.

4. Strong Problem-Solving & Customer Service Skills
I resolve technical issues efficiently and improve customer satisfaction, achieving high first-call resolution rates and minimizing downtime.
My help desk expertise ensures end-users receive fast, effective support, reducing disruptions and improving business productivity.

5. Entrepreneurial & Innovative Mindset
As the owner of GigaTech1, I develop and manage websites and provide IT support to multiple small businesses, demonstrating initiative and business acumen.
I leverage AI tools, automation, and analytics (Google Analytics, Ads, ChatGPT, Gemini) to stay ahead of technology trends and enhance business solutions.

6. Commitment to Professional Growth
I continuously expand my knowledge by pursuing certifications such as Google IT Support, Google Cybersecurity, and CCNA, ensuring I stay up to date with industry advancements.

7. Multidisciplinary Background
My Firefighter/EMT and Dispatch Manager experience showcases my ability to perform under extreme pressure, making me a dependable team player in fast-paced IT environments.

Conclusion
With my broad technical skill set, leadership experience, problem-solving mindset, and customer-focused approach, I am a valuable asset to any employer looking for a seasoned IT professional who can enhance system reliability, optimize processes, and provide top-tier support.